Terms & Conditions and Privacy Policy
Welcome to Qora.ai. This page contains the Terms & Conditions for using our website, demo pages, contact forms, presentation materials, AI assistant, virtual office demo and any related Qora.ai service. It also explains how we collect and process personal data.
By accessing or using this website or any Qora.ai demo or service, you confirm that you have read, understood and agreed to this Legal Notice.
If you do not agree with this Legal Notice, please do not use this website, demo page or any Qora.ai service.
1. Company Information
This website is operated by:
Company name: Urban Living Solutions doo Beograd
Registered office: Belgrade, BW Quartet 3, Luke Ćelovića Trebinjca 19
Tax identification number: 113500352
Email: office@urbanlivingsolutions.rs
In this Legal Notice, “Qora.ai”, “we”, “us” and “our” refer to the website operator and service provider.
2. What Qora.ai Is
Qora.ai is a digital solution, concept and/or demo platform designed for the real estate sector.
Its purpose is to help real estate agencies, property developers, investors and sales teams improve communication with website visitors through an AI assistant, virtual sales office, property presentation tools, frequently asked questions and lead collection.
Qora.ai may include AI chat or voice assistant functionality, virtual sales office demo, property or project presentation, connection to a client’s property database, contact forms, lead forms, presentation scheduling and analytics of visitor questions and interests.
At this stage, certain parts of the Qora.ai website or demo experience may represent a concept, prototype, pilot or demonstration of planned functionality, and not necessarily a fully operational commercial product.
3. Use of the Website
The user agrees to use the website and Qora.ai service lawfully, responsibly and in accordance with this Legal Notice.
The user must not use the website for unlawful activities, submit false or harmful information, attempt unauthorised access to systems or databases, copy or misuse any part of the Qora.ai system, interfere with the operation or security of the website, or send spam, malicious software or automated requests that may overload the system.
Qora.ai reserves the right to restrict, suspend or disable access to any user who violates this Legal Notice or endangers the operation of the website or service.
4. Information on the Website
The information available on this website is provided for general informational, promotional and presentation purposes only.
Qora.ai does not guarantee that all information on the website is complete, accurate, up to date or applicable to every specific situation.
Functionalities, descriptions, packages, pricing, integrations and technical capabilities may be changed, updated or removed without prior notice.
If the website displays information about real estate properties, projects, prices, availability, purchase terms or rental terms, such information depends on data provided by the relevant client, agency, property developer, investor or partner.
Qora.ai is not responsible for the accuracy of data provided by third parties.
5. AI Responses and Limitations
Qora.ai may use artificial intelligence to generate responses to user questions.
AI-generated responses are intended to support the first stage of information and communication. They do not constitute legal, financial, tax, investment, construction, technical or other professional advice.
The user understands and accepts that an AI system may misinterpret a question, provide an incomplete response, lack the most recent information, depend on the quality and accuracy of the underlying database, or require verification by a human sales or support team.
For final decisions regarding purchase, rental, investment, financing, legal obligations or technical characteristics of a property, the user should contact an authorised representative, agency, property developer, lawyer, tax advisor, bank or other relevant professional.
6. Demo Functionality
If a page or service is marked as demo, pilot, concept, virtual office demo or similar, the user understands that such presentation is intended to demonstrate the planned user experience.
A demo may not include all features of the final product.
Final functionality may depend on the client’s website, property database, quality of provided data, required integrations, technical possibilities, agreed service package, further development and testing.
Qora.ai reserves the right to modify the demo experience, features, design, content and system behaviour at any time.
7. Contact Forms and Enquiries
By submitting a contact form, demo request, presentation request or any other enquiry, the user confirms that they wish to be contacted by Qora.ai or the relevant sales team in relation to their enquiry.
Submitting an enquiry does not automatically create a contractual relationship between the user and Qora.ai, nor does it oblige Qora.ai to provide a service, proposal or demo in all circumstances.
Qora.ai reserves the right to reject an enquiry, ignore inappropriate requests or decline to provide a service if the request is not aligned with business policy, legal requirements or technical possibilities.
8. Intellectual Property
All elements of the Qora.ai website and service, including the name, logo, text, design, page structure, presentations, graphics, software logic, demo experience, user interface, databases, documentation and other content, are protected by intellectual property rights, unless stated otherwise.
Without prior written consent from Qora.ai, the user may not copy website content, use the name, logo or visual identity, extract or reproduce parts of the system, reproduce the demo or business model in a way that violates the rights of Qora.ai or third parties, or use materials for commercial purposes.
All rights not expressly granted to the user are reserved.
Privacy Policy
9. Personal Data We May Collect
When you use the Qora.ai website, demo page, contact forms or AI assistant, we may collect the following personal data:
Full name, company name, job title or business role, email address, phone number, website or company details, information submitted through contact or demo request forms, questions or messages submitted to the AI assistant, information about your interest in Qora.ai services, and technical information such as IP address, device type, browser type, approximate location, pages visited and interaction data.
We collect only the information that is necessary for communication, service presentation, demo requests, website operation and improvement of our services.
10. How We Use Personal Data
We may use personal data to respond to enquiries, schedule presentations or demos, provide information about Qora.ai services, communicate with potential clients and partners, improve the website and demo experience, analyse visitor interest and service demand, maintain website security and prevent misuse, and comply with legal obligations.
We do not use personal data for purposes that are incompatible with the reasons for which the data was collected.
11. Legal Basis for Processing
Depending on the context, we may process personal data based on the user’s consent, steps taken at the user’s request before entering into a potential business relationship, our legitimate interest in presenting, improving and protecting our services, or compliance with applicable legal obligations.
Where processing is based on consent, the user may withdraw consent at any time by contacting us.
12. AI Assistant and Conversation Data
If you interact with the Qora.ai AI assistant, your questions, messages and submitted information may be processed in order to generate responses, improve the demo experience, analyse user needs and support follow-up communication.
Users should not submit sensitive personal data, confidential business information, financial secrets, passwords, identification documents or data of third parties unless they have a valid legal basis and authorisation to do so.
AI conversation data may be reviewed for quality, security and service improvement, subject to applicable privacy rules and confidentiality obligations.
13. Sharing Personal Data
We may share personal data only when necessary and in accordance with applicable law.
Personal data may be shared with authorised members of our team, technical service providers, hosting providers, CRM, email, analytics or automation tools, AI, voice, avatar or software service providers used to operate the demo or service, legal, accounting or professional advisors, and competent authorities where required by law.
We do not sell personal data to third parties.
Where third-party service providers process data on our behalf, they are expected to process such data only according to our instructions and for the agreed purpose.
14. International Data Transfers
Some of the tools and service providers used by Qora.ai may be located outside Serbia or outside the European Economic Area.
Where personal data is transferred internationally, we aim to use appropriate safeguards in accordance with applicable data protection rules, such as contractual protections, security measures and service providers with recognised data protection practices.
15. Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including communication with potential clients, demo requests, service improvement, business records and legal obligations.
Contact and enquiry data may be retained for a reasonable period in order to follow up on business communication, unless the user requests deletion and there is no legal basis to continue retaining the data.
16. User Rights
Depending on applicable law, users may have the right to request access to their personal data, request correction of inaccurate data, request deletion of their data, object to certain processing, request restriction of processing, withdraw consent where processing is based on consent, and request information about how their data is used.
To exercise these rights, users may contact us at:
Email: info@ulsqora.ai
We may need to verify the user’s identity before responding to a request.
17. Cookies and Analytics
The Qora.ai website may use cookies or similar technologies to enable website functionality, improve user experience, analyse website traffic and understand how visitors interact with the website.
Cookies may be set by the website platform, analytics tools, embedded content, AI tools or third-party services.
Users may manage or disable cookies through their browser settings. Some website features may not work properly if cookies are disabled.
If Qora.ai later uses advanced marketing, retargeting or analytics cookies, a separate cookie notice or consent banner may be required.
18. Data Security
We apply reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration or disclosure.
However, no website, internet transmission or digital system can be guaranteed to be completely secure. Users submit data through the website at their own risk.
Additional Legal Terms
19. Services for Business Users
Qora.ai is primarily intended for business users, including real estate agencies, property developers, investors, brokers, sales teams and other legal or natural persons conducting business activities.
Specific cooperation terms, features, packages, pricing, timelines, responsibilities, integrations, maintenance and support are regulated by a separate proposal, order form or agreement between Qora.ai and the client.
Information on this website does not constitute a binding commercial offer unless expressly stated otherwise.
20. Integrations With Third-Party Websites and Databases
Qora.ai may be connected to client websites, databases, CRM systems, spreadsheets, applications or other tools operated by clients or third parties.
The quality of the AI assistant’s performance depends on the accuracy of data provided by the client, database updates, technical stability of connected systems, availability of external services and properly configured integrations.
Qora.ai is not responsible for inaccurate, outdated or incomplete data provided by a client or third party.
21. Availability of the Website and Service
Qora.ai aims to keep the website and service available and functional, but does not guarantee uninterrupted, secure, fast or error-free operation.
Interruptions may occur due to technical maintenance, hosting issues, internet connection problems, external AI, voice, avatar or CRM service issues, security reasons, force majeure or circumstances beyond Qora.ai’s control.
Qora.ai is not responsible for temporary unavailability of the website or service, loss of data caused by third parties, or interruptions caused by external services.
22. Limitation of Liability
To the maximum extent permitted by law, Qora.ai shall not be liable for any direct or indirect damage arising from the use of the website, demo experience, AI responses or information available through the Qora.ai system.
Qora.ai shall not be liable for business decisions made based on AI-generated responses, inaccurate data provided by clients or third parties, changes in property prices, availability or sale/rental terms, technical errors caused by third-party services, loss of profit, missed business opportunities, system interruptions, or unauthorised use of data by users or third parties.
Nothing in this Legal Notice excludes liability that cannot be excluded under applicable law.
23. Links to Third Parties
The website may contain links to third-party websites, tools, presentations, 3D tours, CRM systems, applications or services.
Qora.ai does not control the content, security, terms of use or privacy policies of such third parties and is not responsible for their actions.
The user accesses third-party websites and services at their own risk.
24. Changes to This Legal Notice
Qora.ai reserves the right to amend, update or replace this Legal Notice at any time.
The updated version will be published on this page with the revised “Last updated” date. Continued use of the website after changes are published means that the user accepts the updated Legal Notice.
25. Governing Law and Dispute Resolution
This Legal Notice shall be governed by the laws of the Republic of Serbia.
The user and Qora.ai shall attempt to resolve any dispute amicably. If a dispute cannot be resolved amicably, the competent court in Belgrade, Republic of Serbia, shall have jurisdiction, unless mandatory law provides otherwise.
26. Contact
For any questions regarding this Legal Notice, Terms & Conditions or Privacy Policy, please contact us at:
Email: info@ulsqora.ai
Website: www.qora.ai
Qora.ai is currently presented as a demo/concept AI solution for real estate sales communication. Final functionality, integrations and availability depend on the client’s website, database, agreed service package and technical requirements.