Last updated: 09/05/2026
 

1. Introduction
 

Welcome to Qora.ai.

This Privacy Policy explains how Qora.ai and Urban Living Solutions doo (“Company”, “we”, “us”, or “our”) collect, use, store, protect and process personal data in accordance with:

• The Law on Personal Data Protection of the Republic of Serbia (“Zakon o zaštiti podataka o ličnosti”)

• Applicable European Union GDPR principles where applicable

• Other applicable laws and regulations related to electronic communication and data protection

By using this website and related services, you acknowledge that you have read and understood this Privacy Policy.
 

2. Data Controller
 

Data Controller:

Urban Living Solutions doo
Luke Ćelovića Trebinjca 19c
Belgrade, Serbia
Email: office@urbanlivingsolutions.rs
Phone: +381 69 1177722
Website: www.qora.ai
 

3. What Data We Collect
 

Depending on how visitors interact with our website or services, we may collect the following categories of personal data:
 

Information provided voluntarily

• Name and surname

• Email address

• Phone number

• Company name

• Job title

• Information submitted through contact or demo request forms

• Communication content and inquiries
   

Technical and usage information

• IP address

• Browser type and device information

• Website activity and interactions

• Session data

• Cookie and analytics information

• Approximate location based on IP address
   

AI communication data

If users interact with Qora.ai conversational tools or AI assistants, we may process:

• Questions submitted through the platform

• Conversation logs

• User preferences related to requested services

• Interaction history for quality improvement and support purposes
   

Users are advised not to submit sensitive personal information unless specifically required.
 

4. Purpose of Data Processing
 

We process personal data only when there is a lawful basis and for legitimate business purposes, including:

• Responding to inquiries and demo requests

• Providing information about services

• Improving website functionality and user experience

• Maintaining communication with clients and potential clients

• Supporting sales and customer service processes

• Analyzing website traffic and performance

• Ensuring website security and fraud prevention

• Fulfilling legal and regulatory obligations

• Improving AI communication systems and platform functionality
   

We do not sell personal data to third parties.
 

5. Legal Basis for Processing
 

Personal data may be processed based on:

• User consent

• Legitimate business interest

• Performance of contractual obligations

• Compliance with legal obligations

• Protection of legitimate rights and security interests

Where consent is required, users may withdraw consent at any time.
 

6. Cookies and Tracking Technologies
 

Our website may use cookies and similar technologies to:

• Ensure proper website functionality

• Improve performance and usability

• Analyze traffic and visitor behavior

• Remember user preferences

• Support marketing and analytics tools
   

Users may control or disable cookies through browser settings.

Disabling certain cookies may affect website functionality.
 

7. Third-Party Services
 

We may use trusted third-party service providers for:

• Website hosting

• Analytics

• CRM systems

• Communication tools

• AI infrastructure

• Cloud storage

• Marketing tools

• Form processing
   

These providers may process data only as necessary to provide services and are expected to apply appropriate security measures.
 

Our website may also contain links to third-party websites. We are not responsible for the privacy practices of external websites.
 

8. Data Storage and Security
 

We apply reasonable technical, organizational and administrative measures to protect personal data against:

• Unauthorized access

• Loss or destruction

• Misuse

• Alteration

• Disclosure
   

However, no online platform or electronic transmission can be guaranteed as completely secure.

Personal data is retained only for as long as necessary for the purposes described in this Privacy Policy or as required by law.
 

9. User Rights
 

In accordance with applicable data protection laws, users may have the right to:

• Request access to personal data

• Request correction of inaccurate data

• Request deletion of data

• Restrict or object to certain processing activities

• Withdraw consent

• Request data portability where applicable

• Submit a complaint to the competent authority
   

Requests related to personal data may be submitted via:

Email: info@ulsqora.ai
 

We may request identity verification before processing certain requests.
 

10. Children’s Privacy
 

This website and services are not intended for persons under the age of 18.

We do not knowingly collect personal data from minors without appropriate legal basis or parental consent where required.
 

11. International Data Transfers
 

Certain service providers or technical infrastructure may involve processing or storage of data outside the Republic of Serbia.
 

Where applicable, reasonable safeguards and contractual protections will be implemented in accordance with applicable laws.
 

12. AI and Automated Communication Disclaimer
 

Qora.ai may use artificial intelligence technologies to assist with communication, information delivery and user interaction.
 

AI-generated responses are provided for informational and support purposes only and should not be considered legal, financial, investment or professional advice.

While we strive for accuracy, automated responses may occasionally contain errors or incomplete information.
 

Users are encouraged to verify important information directly with authorized representatives.
 

13. Changes to This Privacy Policy
 

We reserve the right to update or modify this Privacy Policy at any time.

Updated versions will be published on this page with a revised “Last updated” date.

Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.
 

14. Contact Information
 

For questions related to this Privacy Policy or personal data processing, please contact:

Urban Living Solutions doo
Email: info@ulsqora.ai
Phone: +381 69 1177722
Website: www.qora.ai

 

AI Disclaimer
 

Qora.ai uses artificial intelligence technologies to support communication and provide informational responses. While we strive to ensure accuracy and relevance, AI-generated responses may occasionally contain incomplete or inaccurate information and should not be considered legal, financial, investment or professional advice. Users are encouraged to verify important information directly with authorized representatives before making decisions based on platform responses.
 

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